Privacy Policy

Holistic Thriving Cats (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you visit our website, purchase products or services, or interact with us in any way.

By using this website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Shipping address (if applicable)

  • User account login information

  • Communications (emails, messages, inquiries)

  • Purchase history

  • Technical data (IP address, browser type, device type)

We only collect information that you voluntarily submit or that is required for transactions, communication, or service delivery.

2. How Your Information Is Used

Your information may be used to:

  • Provide and deliver products and services

  • Process payments and transactions

  • Communicate with you regarding purchases, services, or inquiries

  • Send marketing emails, newsletters, and educational content (you may unsubscribe at any time)

  • Improve website functionality and user experience

  • Provide customer support

  • Comply with legal and financial obligations

We do not sell, rent, or trade your personal information to third parties.

3. Third-Party Platforms & Service Providers

We use trusted third-party platforms to operate our business, including but not limited to:

  • Payment processors

  • Email marketing services

  • Website hosting platforms

  • Scheduling and booking systems

  • Client portals

  • Affiliate platforms

These providers have their own privacy policies and security practices. We are not responsible for the privacy practices of third-party platforms once your data is transferred to them as part of normal business operations.

4. Client Portal & Health-Related Information

If you engage in services that require a client intake or portal:

  • Any information you submit is used solely for service delivery

  • We do not share your personal or health-related information without your consent

  • We take reasonable measures to protect client records, but no system is 100% secure

Holistic Thriving Cats is not a HIPAA-covered entity, and information submitted is not protected under medical privacy laws.

5. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, or similar tracking technologies to:

  • Improve website performance

  • Analyze traffic trends

  • Enhance user experience

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Email Marketing & Opt-Ins

When you opt into our email list:

  • You consent to receive marketing and educational emails

  • You may unsubscribe at any time using the link provided in each email

  • Your email will never be sold or shared for third-party marketing

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of your data.

By using this website, you acknowledge and accept these inherent risks.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal and accounting obligations

  • Enforce agreements

  • Resolve disputes

9. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccurate data

  • Request deletion of your information (subject to legal obligations)

  • Opt out of marketing communications

Requests may be submitted through our contact page.

10. Children’s Privacy

This website is not intended for children under the age of 18. We do not knowingly collect information from children. If we learn that we have collected data from a minor, we will promptly delete it.

11. International Users

If you access this site from outside the United States, you acknowledge that your information will be transferred to and processed in the United States.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of any updates.

13. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the website’s contact page.

Last Updated: November 28, 2025