Refund & Payment Policy
This Refund & Payment Policy governs all purchases made through Holistic Thriving Cats (“Company,” “we,” “us,” or “our”), including digital products, programs, courses, services, consultations, and 1:1 services.
By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms of this policy in full.
1. All Sales Are Final
All sales are final and non-refundable unless explicitly stated otherwise in writing by Holistic Thriving Cats prior to purchase.
This includes, but is not limited to:
Digital downloads and guides
Online programs and courses
Educational materials
Consultations
1:1 services
Coaching or wellness support
Energetic or intuitive services
Due to the nature of digital and service-based offerings, no refunds, credits, exchanges, or transfers will be issued for any reason.
If you have a concern with a product or service purchased please contact us.
2. Digital Products & Immediate Access
All digital products are delivered electronically and are considered used upon access or download.
By purchasing a digital product, you acknowledge that:
You receive immediate access to proprietary content
You waive any right to a refund once purchase is completed
Technical issues on your end (email delivery, spam filters, device problems) do not constitute grounds for a refund
If you do not receive access within a reasonable time, you must contact us promptly for assistance.
3. Services, Consultations & Programs
All services, consultations, and programs are non-refundable, regardless of:
Attendance
Participation level
Outcome
Early termination
Personal circumstances
Dissatisfaction with results
Once a service or program is booked or access is granted, no refunds will be issued under any circumstance.
4. Payment Plans
If you elect to use a payment plan:
You agree to complete all payments in full
You authorize automatic recurring charges
Missed or failed payments may result in:
Paused access to services or materials
Termination of participation
Immediate acceleration of the remaining balance
Payment plans are a courtesy, not a cancellation option. Failure to complete payments does not release you from financial responsibility.
5. No Chargebacks or Payment Disputes
By purchasing from Holistic Thriving Cats, you agree that you will not initiate chargebacks, payment disputes, or reversals for any reason.
Any attempt to dispute a charge after agreeing to this policy constitutes a breach of contract and may result in:
6. Scheduling, Cancellations & Missed Sessions (Services Only)
For any session-based services:
A minimum of 24 hours’ notice is required to cancel or reschedule
Cancellations within 24 hours may be forfeited without rescheduling.
Missed sessions (“no-shows”) are considered used and forfeited and will be charged the full session rate.
Sessions must be used within the stated program duration, if applicable
Unused sessions are non-refundable and non-transferable.
7. Declined Payments & Access Suspension
If a payment is declined or fails:
You are responsible for resolving the issue immediately
Access to services, portals, programs, or materials may be paused without notice
Continued non-payment may result in termination of services and collections
8. Exceptional Circumstances
No exceptions, extensions, or refunds are granted for:
Change of mind
Lack of participation
Personal emergencies
Medical or veterinary decisions
Dissatisfaction with results
Misunderstanding of the program or service
All purchases are considered intentional and informed business transactions.
9. Governing Law
This Refund & Payment Policy shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.
10. Contact
If you have questions regarding this policy prior to purchase, you must contact us through the website before completing your transaction.
Last Updated: November 28, 2025